@Steve-o37 wrote:
I have been issued with a early termination fee which was supposed to have been dealt with by virgin media & also the email mentions that I have to return sky equipment which I have already done.
could you please rectify this & get in touch when it has been done.
Thank you
J Young
@Steve-o37 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.
If you have proof of posting keep hold of this as if Sky send out an e-mail saying you will be charged for the equipment then you have proof of returning it the e-mail you got is probably a standard e-mail
As to the termination fee you would need to contact Virgin although I have only ever heard of this in connection with terminating broadband and not TV services
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
