Keeping sky q after break up

[Ben855]

Hi all,

my ex has cancelled sky as it was in her name, will I be able to keep SkyQ if I call to set up a new account? I have 4 extra boxes and I'm happy with how sky Q works, I just need to set up a new account in my name as they wouldn't move it over.

thanks for your help,

Ben 

[Chodley]

Yes but inevitably you'll be sending the box back and getting a new one(s)

[Daniel0210]

@Ben855 

Once the Sky Q notice period has ended and all boxes have been returned the call Sky to take out Sky Q in your own name. You have to call. It can't be ordered online any more. 

[Ben855]

Perfect, so I'll still have to send it all back but I can call and at least re order 🙂 

thanks both 🙂 

[Daniel0210]

@Ben855 

Yes, although technically your ex is responsible for returning them.

If theyve successfully cancelled, Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Ben855]

Perfect, thank you so much 🙂 

[TimmyBGood]

@Ben855 

Perhaps also note that Q is approaching end-of-life and so Sky may well 'encourage' you to move to Glass or Stream.

[Ben855]

Yeh I've heard 🙂 I'll ride my luck with it I think, see what they say 🙂

[nigea99]

hi @Ben855 

Note : You may, as a 'new/different' customer,  be charged the admin fees for additional minis

[Ben855]

Annoying but I guess it is what it is 🙂