TNT sports

[skinnyj]

TNT sports 2 3 and 4 not working on. Sky Q. Saying upgrade required but I have full sports and sorts extra.  TNT 1 is working. No access via HBO MAX as I'm in Ireland and content not available. Sky have been no help

wnyso ever. Is anyone else having this issue?

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[skinnyj]

no response to message sent 11.30am 9th April?

[Jason-]

Hello @skinnyj, we're sorry you haven't received your invite to chat to our team privately yet. I'll send you an invite to a private chat shortly and we can help you get things sorted 👍🏻

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason

 

[skinnyj]

Hi Jason, I did get a chat bubble and sent a reply but I've had no response that. 

 

[skinnyj]

@Jason- @Danz994 

[Jason-]

The conversation is with our Irish team as myself and the rest of our UK team are unable to assist with your issue. They'll be in touch shortly to assist you further with this. 

Apologies for any inconvenience caused by this. 

Thanks, Jason-

[stumax]

I am having this problem too. 

It started with only getting TNT Sports 1 and Premier Sports 1 & 2 in HD.  All other channels in the Sports Extra pack would not open in HD and I only had the option with watch the SD version of TNT Sports 2, 3, 4.  I logged multiple calls with support and followed all of the troubleshooting that was suggested (everything from Sky sending a signal to my Sky Q box) to totally removing the Sports Extra pack and adding it back on. 

Nothing was resolved and after wasting so much of my time to get something that I was paying for to actually work, I resigned myself to just having the SD channels and the other ones in HD.  At least I could still watch the channels albeit not all with the definition I was also paying for. 

And then on Tuesday night I turned on TNT Sports HD 1 and received the message that I didnt subscribe to the channel and to press red to start signing up.  So like before I press red and I get the message that I am already subscribed.  But the channels still dont clear.

This was now on all of the Sports Extra channels essentially meaning I now am paying for it but can receive nothing.  How can Sky continue to ignore what seems to be an ongoing issue and any time support are contacted, nothing can be done to fix it.

[skinnyj]

I've contacted sky three time on this. I won't go into the information provided but no fix to date. I have an open chat that hasn't been responded to since 9 April. Strangely I just checked and the sd versions of tnt 2 3 and 4 and they do work. Makes absolutely no sense. They work on sky go also but just not on the Q box. Next stop is to call and cancel. I tried yesterday but the Irish contact centre had an issue and the UK contact centre couldn't access my account.  I suspect it's HBO max related somehow but sport content not available in Ireland there. Very unsatisfactory. Complaint also to be lodged.