Jumpy audio on all Youtube videos

[kevpatts]

I have Sky Q UHD and a 4k projector and I'm experiencing jumpy video on all YouTube videos. All other apps are fine. Also there's no stutter in the video.

Example video here: https://youtu.be/Vugw1m1vZUs

I've already tried turning on jitter reduction for apps but it makes no difference. It's not a bandwidth problem as I have 1Gbps and plenty strong wifi signal (Apple TV plays 4K without a problem).

Any help appreciated

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[kevpatts · Accepted solution]

Thanks. I got in touch with a support agent and they walked me through "Refreshing Apps" which did the trick.