Jez

[jezpfc]

Daily for the last week I have had to reconnect one of the SkyQ mini boxes.

Now it will not reconnect at all and comes up with message.- MR004z

cannot just reactivate have to reset but now not working at all. The other box is fine

[oldfella]

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@jezpfc wrote:

Daily for the last week I have had to reconnect one of the SkyQ mini boxes.

Now it will not reconnect at all and comes up with message.- MR004z

cannot just reactivate have to reset but now not working at all. The other box is fine

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Hi @jezpfc 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[jezpfc]

Thanks I have tried all that but now doesn't work 

[oldfella]

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@jezpfc wrote:

Thanks I have tried all that but now doesn't work 

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What doesn't work now @jezpfc ?

[jezpfc]

The one of my mini boxes won't connect. Even when I have rebooted both the main unit and the mini box

[oldfella]

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@jezpfc wrote:

The one of my mini boxes won't connect. Even when I have rebooted both the main unit and the mini box

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hi @jezpfc 
Have you carried out a Network reset on the problem mini box?

[jezpfc]

I have although it worked for the first few days now doesn't reset

[oldfella]

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@jezpfc wrote:

I have although it worked for the first few days now doesn't reset

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What did you use for the WPS after a network reset @jezpfc ?

[jezpfc]

not sure what you mean by WPS

[oldfella]

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@jezpfc wrote:

not sure what you mean by WPS

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Hi @jezpfc 

Its what's required after carrying out a Network reset on a mini box all as explained in my first post

ie 

If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[jezpfc]

Oh I have used the WPS button on the main box.