It’s says on screen I have a problem with my hard disc drive

[Cheryl9orchard]

It says on screen I have a problem with my hard disc drive 

[PandJ2020]

Likely to be fatal and will require a replacement box (all recordings will be lost): https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[Daniel0210]

@Cheryl9orchard 

So, if you do end up needing a new box it'll probably be via a 'doorstep box swap' whereby DPD deliver a new box and take your faulty box away so remember to remove the viewing card from the old box before it disappears into the van.