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Discussion topic: Equipment is asking for a viewing card Sky Q doesn't have a viewing card. We can not watch anything

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This message was authored by: GeoffGreen

Message posted on ‎10 Jul 2024 03:56 PM

Equipment is asking for a viewing card Sky Q doesn't have a viewing card. We can not watch anything

When channel selected it says there is a Technical Fault 

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This message was authored by: GD1

Message posted on ‎10 Jul 2024 03:58 PM

Re: Equipment is asking for a viewing card Sky Q doesn't have a viewing card. We can not watch anyth

Posted by a Superuser, not a Sky employee. Find out more

@GeoffGreen  So is the issue a Technical fault? or your missing viewing card, there should be one to use Sky Q, the card is inserted on the left hand side of the main Q box.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Stephen+Mourton

Message posted on ‎10 Jul 2024 04:40 PM

Re: Equipment is asking for a viewing card Sky Q doesn't have a viewing card. We can not watch anyth

As @GeoffGreen says all SkyQ boxes have a viewing card, although ours is on the right side as you are looking at it.  Just push it in gently and then pull it out and reinsert it and see if that sorts it.  

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