It keeps saying on screen make sure your viewing card is inserted correctly

[Allyn64]

Cant look at anything as it keeps saying viewing card must be inserted correctly  and yet we haven't removed the card since we got sky installed 

[Addie15]

Hi there, @Allyn64. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Mandz75]

Im having this problem i have taken the card out and popped it back in but still getting the same message