Issues with second mini box with signal failure

[unhappycustome5]

All i've asked for is a service from sky to provide me with a service that stays 100% , we transfered to sky we have two mini boxes, the one in the front room does not have this problem , in the dinning room the wifi is telling me it's full signal , while watching tv on sky it decides to freeze then the screen goes blue  and then a message saying please wait while your program loads, sometimes the picture just freezes. As a service and the price we pay I think your service is rubbish and I am seriously consisidering going back to me previous supplier as this issue is getting worse and I also dont get to rewind the program and miss the content.

A very digruntled customer

Doug

[nigea99]

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@unhappycustome5 wrote:

All i've asked for is a service from sky to provide me with a service that stays 100% , we transfered to sky we have two mini boxes, the one in the front room does not have this problem , in the dinning room the wifi is telling me it's full signal , while watching tv on sky it decides to freeze then the screen goes blue  and then a message saying please wait while your program loads, sometimes the picture just freezes. As a service and the price we pay I think your service is rubbish and I am seriously consisidering going back to me previous supplier as this issue is getting worse and I also dont get to rewind the program and miss the content.

A very digruntled customer

Doug

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hi @unhappycustome5 

Is your ISP SKY & if so, are you able to advise which router you have - is it SKY Max ?

[PandJ2020]

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@unhappycustome5 wrote:

I think your service is rubbish

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Not ours - we're other customers here...

The mini uses a direct connection to your main box instead of your internet.  The box may be too far away or your WiFi is possibly interferring.

[Chodley]

Just the 100%?