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Discussion topic: Issues with mini box

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This message was authored by: Oakley1965

Issues with mini box

Mini box not working 

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This message was authored by: oldfella

Re: Issues with mini box

Posted by a Superuser, not a Sky employee. Find out more

@Oakley1965 wrote:

Mini box not working 


Hi @Oakley1965 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

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This message was authored by: Oakley1965

Re: Issues with mini box

Tried all this as am tech trained 

This message was authored by: GD1

Re: Issues with mini box

Posted by a Superuser, not a Sky employee. Find out more

@Oakley1965  Your other threads have been removed as you have this one active.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Oakley1965

Re: Issues with mini box

This has still not worked

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