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Discussion topic: Issues with 3rd party broadband

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This message was authored by: atmos74

Issues with 3rd party broadband

I have recently replaced my sky router for 3rd party supplier, Utility Warehouse. I am keeping my existing skyq setup of the main box and 3 minis. 
Once I had setup the new internet router my skyq was no longer working as it would immediately drop a connection to the router every time it was setup. I therefore used some TP link power line adaptors to get Ethernet to the main box. This seemed to have solved the issue. However it seems now that other items in the house keep dropping off the the wifi. For example I will listen to the radio through Alexa and after 20mins it will drop out and everything is not disconnected. The router says it is still connected to the internet at this point and shows all green lights. 

This evening the mini box has also lost connection with the skyq and will not reconnect via WPS. 
It feels like something is causing intereference but I am stumped what it could be. 

Any help that can be offered is greatly received.

 

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This message was authored by: PandJ2020

Re: Issues with 3rd party broadband

Posted by a Superuser, not a Sky employee. Find out more

@atmos74 wrote:

It feels like something is causing intereference but I am stumped what it could be. 

 


Q to Q communication uses it's own 5GHz network,on channel 36.  Ensure your new router is not clashing with this.

 

The main Q box will only connect on 2.4GHz for a non-Sky ISP.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: atmos74

Re: Issues with 3rd party broadband

Thanks, I will check this

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