22 Oct 2023 09:01 AM
I got a new sky q box 2 weeks ago and this morning I have the waiting for tv schedule message on my tv guide prior to this new box I had the same issues rebooting the box every week sometimes twice a week very annoying from sky that this hasn't been sorted out
23 Oct 2023 08:47 PM
In the past seven days, my EPG has updated correctly *twice*. I've had to reboot the box every other time.
I shouldn't have to be doing this every day it would seem for something this bloody box should be doing automatically yet here I am 🙄
24 Oct 2023 08:15 PM
'Awaiting tv schedule' across every single channel once more HOWEVER the EPG is updating but very late or through the night and the series links aren't always picked up because even though the EPG has updated, a lot of the programmes have 'no information listed' and therefore the series link doesn't pick up so I have to manually reset it. So right now it would seem my EPG is updating but several hours later than it should (it should be continuous right? No breaks in the EPG with the 'waiting for tv schedule' message?) so something must be going on somewhere. Does anyone care enough to explain what could be happening here and why? I'm loathe to ask for a replacement box as apart from this issue, the box works perfectly and if it's not the box but the software/meta data then the issue could reoccur. Which is why I'd be interested in an explanation as to why this is happening from someone in the know
20 Nov 2023 08:22 PM
It really is a joke.
I have done this every week for 8 months now.
If there was ANY decent alternative I'd have long gone and took my money elsewhere.
SKY don't care when I talk to them.
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