Issue with "Waiting for Schedule" several time a week.

[MightyQuinn]

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@Cathy33BSL wrote:

we have 3 puks, 

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Hi @Cathy33BSL   Just checking that you are posting in the right place. Do you have Sky Q (Mini boxes) or Glass/Stream (Pucks)? There is certainly no general TV Guide problem with Sky Q.

[Q-tips]

I'm getting an empty TV Guide every couple of days. Rebooting the box brings it back but it's a real PITA. I asked Sky about it yesterday and was told that they don't know it as a common problem so I referred the guy to this forum. He booked me an engineer visit to fix it – so why would he waste their resources if he knew the problem was unfixable?

I'm guessing the engineer will just swap me out a new main box next week and it will quickly exhibit the same symptoms.

[Greytide17]

MightyQuinn,

I think you will find that there IS an issue on Sky Q if you read the posts in this thread. It has been going on for a long time.

[MightyQuinn]

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@Greytide17 wrote:

I think you will find that there IS an issue on Sky Q if you read the posts in this thread. It has been going on for a long time.

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Hi @Greytide17   If there was a general problem with the TV Guide on Sky Q, there would be a total melt down in this community with thousands of posts complaining. There is clearly a problem with a few customers, I'm afraid that only Sky can help you with that. There is absolutely no problem with my Sky Q TV Guide.

[Greytide17]

Lucky you.

[Godfrey]

@Greytide17  Your Sky Q receiver uses the 'default' satellite transponder information to receive the datastream that supports your Schedule planner.

So, what signal strength and quality is your Sky Q receiver reporting for the reception of the 'default' satellite transponder signal.

Godfrey.

[Greytide17]

80 and 90.

[Godfrey]

@Greytide17 Alas, it would seem that your problem is not related to the strength and quality of your 'default' transponder reception.

Godfrey.