Issue with Sky Q box

[NigeTan]

Our screen is stuck on Updating Software Step 1 of 2. We have followed the trouble shooting steps twice and cannot get it past this point. 

[PandJ2020]

If a power cycle doesn't sort it then the box is bricked and you'll have to contact Sky for a replacement.

[Adams]

I am in the same position. I'm not very happy as it is 3 days before Christmas and I have no box. I have had sky for just under a year and have experienced a number of problems. 

I am considering whether changing to sky was the right thing. 

[PandJ2020]

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@Adams wrote:

...as it is 3 days before Christmas and I have no box.

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Indeed, annoying but they can fail at any time.  Make sure you report it to Sky as they may consider a credit for the downtime once it's fixed.