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Discussion topic: Sky demand and store will only download in SD successfully

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This message was authored by fmaher This message was authored by: fmaher

Sky demand and store will only download in SD successfully

We've had this problem for well over a year but never had time to post for help.

 

We have sky q and fibre broadband from another provider. 
we are using wired set up from main router to sky q box - not using wifi

we have pretty all subscriptions available

 

When we download anything from sky demand or sky store, it only downloads if we choose the SD format, if we try HD or UHD it starts and before it gets to 1% it fails with "remote network issue" 

 

Settings have been reset (with hidden menu also)

Plugged out from mains and waited 10 mins 

checked for any queued or failed recordings to delete

Checked in settings to ensure network connection has check etc so no issues 

checked for any available software update 

 

no issue at all downloading SD format programs, movies etc, can do several at a time but always fails with same error for HD or UHD


any ideas ?

 

 

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