Issue with Sky Q UHD picture

[RDB6]

my hardware is 32B106. 

[RDB6]

The bit I don't understand is that the issue comes and goes. It works sometimes. I could understand if it was continuously a problem, but it's happy sometimes! Strange.  

[e-wan]

If there is anyone browsing this page who has an LG OLED TV and Sky Q who does NOT have this problem would be good to know your hardware type /version. Not sure whether there is any practical difference but helpful nevertheless to see if any patterns 

[lodge2000]

I just purchased an OLED LG TV, 

oled48c34la, and I have a different though related problem.

The UHD resolution is 8bit and I have no option for 10bit. 

My Sky Q box doesn't appear to recognize the 10bit so there is no discernible difference in UHD channel from normal HD.

Very different from Samsung UHD 4K tv I had and when you switched between UHD and HD.

Any advice as to how I can get SKY Q box to recognize/connect to 10 bit signal? 

Thanks

[Laing1]

---

@lodge2000 wrote:

I just purchased an OLED LG TV, 

oled48c34la, and I have a different though related problem.

The UHD resolution is 8bit and I have no option for 10bit. 

My Sky Q box doesn't appear to recognize the 10bit so there is no discernible difference in UHD channel from normal HD.

Very different from Samsung UHD 4K tv I had and when you switched between UHD and HD.

Any advice as to how I can get SKY Q box to recognize/connect to 10 bit signal? 

Thanks

---

@lodge2000 you need to go into the menu on your lg tv and turn on the hdmi ultra hd deep color  for the hdmi that you have the q box connected to this should then bring the 10bit option up 

[lodge2000]

Thanks.

I checked that and it says HDMI 1 for Deep Colour is on 4K.

The SKY box is plugged into HDMI 1.

[Chodley]

---

@lodge2000 wrote:

I just purchased an OLED LG TV, 

oled48c34la, and I have a different though related problem.

The UHD resolution is 8bit and I have no option for 10bit. 

My Sky Q box doesn't appear to recognize the 10bit so there is no discernible difference in UHD channel from normal HD.

Very different from Samsung UHD 4K tv I had and when you switched between UHD and HD.

Any advice as to how I can get SKY Q box to recognize/connect to 10 bit signal? 

Thanks

---

UHD still has a tonne more detail (4x the resolution) than HD. 10bit increases the colour range/detail, which does matter a lot too.

[lodge2000]

Yes I know but for some reason by TV won't pick up 10bit on SKY Q box but does on my Apple TV box.

Grateful for any other suggestions to fix this issue? Should I contact Sky or LG? 

[e-wan]

Are you sure your Sky Q box has ever supported 10 bit? Some of the older Sky Q may have not. Assume you've check both Sky Q and TV have up to date firmware? 

[Sparkymatt100]

@lodge2000 

Check what version of Sky Q box you have. Early 2TB V1 boxes are not HDR compatible. You need V2 (seperate power supply) or a V3 box for HDR (10bit) to work.

[lodge2000]

Thanks I solved the issue! 

I just had to change out of the Ultra HD 8-bit setting and switch to a lower setting and then switch back where the offered me to chose Ultra HD 10-Bit. 

A simple problem solved 🙂

Thanks for other comments of assistance.