When I click on play work app ,I just have a black screen with two white lines going across the top

[DGB65]

When I click on play work app ,I just have a black screen with two white lines going across the top half of tv 

[Tom-W19]

Hi @DGB65 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[DGB65]

I haven't had a chat bubble yet...I was told that a sky expert would be contacting me but that was a few days ago now...please respond asap.

[DGB65]

All that has happened so far is that a sky employee has twice said that I will be contacted via a chat bubble by a sky expert to try to resolve it. However the chat then goes dead as it has supposedly been answered...but to date, no chat bubble and no expert, despite 3 emails telling me that my query has been answered...please sort this out as it is getting quite frustrating.

[TimmyBGood]

@DGB65 

I'll escalate your post again, but realistically a single Play.Works app fault isn't going to be a particular priority.

You could perhaps try an app refresh.

To enter the hidden menu press Home and navigate down to Settings but do not select Settings.

With Settings highlighted press 0 0 1 Select.

Select Apps 

Then highlight Refresh all Apps on this box.

You'll see a message that says, 'Your apps are being refreshed'.

This will stay on screen until you press Dismiss to return to normal viewing.

It’s recommended waiting at least 5 minutes before doing so.

https://helpforum.sky.com/t5/Sky-Q/Apps-not-working/m-p/4716532/highlight/true#M659219 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147