Issue Reinstating Account

[emmasid]

Hey! 

I had an overdue payment. I've now paid this, to reinstate the service and paid the amount requested, also set up a payment plan. On app showing no block on services now but actual TV saying i need to upgrade to access everything. Help?

[Addie15]

Hi there, emmasid. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you s till need help, please let us know so we can re-escalate this for you. Thanks.