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Discussion topic: Is Sky Q down? Box reports no internet connection

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This message was authored by: Pandy06269

Is Sky Q down? Box reports no internet connection

Is there a problem with Sky Q right now?

 

A mini box won't connect to the main box - it says "no satellite signal" even though the program being watched is a recording on the main box.  After rebooting it then says it can't connect to the main box.

 

The main box is reporting it is connected to the router, but has no internet connection. The strange this is the internet is working just fine - I've been working off my work laptop connected to the same router for the last couple of hours.

 

When I go onto the network settings on the main box, it then connects, and the mini box comes to life again. Only for it all to stop working in the same way a minute or two later.

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This message was authored by: TimmyBGood

Re: Is Sky Q down? Box reports no internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Pandy06269 wrote:

Is there a problem with Sky Q right now?


The absence of similar posts would suggest it's an issue at your particular address.

 

With Mini box problems the first thing to try is always a full reboot (remove and restore power) to the main Q box.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Johnnymunro

Re: Is Sky Q down? Box reports no internet connection

I have exactly these issues, did you find a resolution or did it need an engineer to attend your  home address 

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