11 Feb 2024 08:21 PM
So Ive noticed before a few programs in our recorded list are not programs we have recorded. Also the tile photo is not of the related episode, maybe if a previous elide/program ( e.g F1 race showing the previous race not this race weekend) as I looked through the list we have " secret life of the zoo" on 4HD with a picture of Lucy from homes under the hammer. Now we've not recorded that program. When you click on this tile you are taken to another page saying there are 23 episodes with another lady's photo( I think she maybe from home in the sun which the wife watches) still with the title secret life of the zoo. When tou click further there are all the homes in the sun episodes 🤦🏼♂️🤷🏼♂️
11 Feb 2024 08:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@MandyjR wrote:
So Ive noticed before a few programs in our recorded list are not programs we have recorded. Also the tile photo is not of the related episode, maybe if a previous elide/program ( e.g F1 race showing the previous race not this race weekend) as I looked through the list we have " secret life of the zoo" on 4HD with a picture of Lucy from homes under the hammer. Now we've not recorded that program. When you click on this tile you are taken to another page saying there are 23 episodes with another lady's photo( I think she maybe from home in the sun which the wife watches) still with the title secret life of the zoo. When tou click further there are all the homes in the sun episodes 🤦🏼♂️🤷🏼♂️
@MandyjR a possible reason for recoded programmes not being ones you have recorded is due to watch from the start accidently being activated apart from the BBC channels which take you to iplayer all other channels that have watch from the start download the programmes to your box
The F1 is a known problem to avoid the previous race name appearing you need to delete all previous recordings of F1 from your recordings then go into the deleted section and delete them from there
The wrong picture and name etc may be down to the broadcaster as they are rfesponsible for supplying the assets and the metadata in updating the TV guide you could try reporting this to viewer relations at viewerR@sky.uk
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion