Internet drops out

[St189]

Becoming increasingly frustrated with Sky Q loosing internet connection , broadband router remains connected just Wi-Fi drops out. SkyQ can't seem to remember password for said internet connection so we have to manually type it in. Sky engineer has been and suggested hardwiring the internet! Also skyQ box randomly sets itself to standby when it's only been on 10 mins 🤷🏻‍♀️. Getting close to going to another " tv streaming providers" if we can't sort it. Watching Tv of an evening is becoming stressful with the anxiety that it's going to " drop out/ shut down" any minute 

[Ecosse]

A couple of things worth trying.

• Change your standby settings:
  
  Press Home on your Sky Q remote and select Settings > Setup > Preferences > Standby mode, and select the setting you want. I personally have all my boxes set to NONE.

• I'd suggest fully rebooting both the router and the Sky Q main box.
  
  Unplug both of them, same time, from the wall for at least 30 seconds.
  
  Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.
  
  

Good luck.

[Tom-W19]

Hi St189

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

After speaking with St189 we went through some troubleshooting steps which didn't improve the connection for the Main Q box and we have subsequently arranged an engineer visit to get this resolved.

It was a pleasure speaking with you St189 and thanks again.