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Discussion topic: I would like to cancel my 2nd box I've got because we do not use it so I would like to send it back

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This message was authored by Mpf19 This message was authored by: Mpf19

I would like to cancel my 2nd box I've got because we do not use it so I would like to send it back

I would like to return my spare minibox coz we don't use it 

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This message was authored by Laing1 This message was authored by: Laing1

Re: I would like to cancel my 2nd box I've got because we do not use it so I would like to send it b

Posted by a Superuser, not a Sky employee. Find out more

@Mpf19 wrote:

I would like to return my spare minibox coz we don't use it 


@Mpf19 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by caesarome This message was authored by: caesarome

Re: I would like to cancel my 2nd box I've got because we do not use it so I would like to send it b

Posted by a Superuser, not a Sky employee. Find out more

When it has been cancelled it needs to be returned to Sky. You can use whatever boxes you have if you want as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Make sure you get and keep proof of posting when sending this off.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I would like to cancel my 2nd box I've got because we do not use it so I would like to send it b

Posted by a Superuser, not a Sky employee. Find out more

@Mpf19 
If you’re returning a Sky Q mini box don’t forget it’s very important that you keep you proof of posting indefinitely as Unipart are not quick at telling Sky you have sent equipment back. Return packaging will be sent out by Sky. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: I would like to cancel my 2nd box I've got because we do not use it so I would like to send it b

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mpf19   If by second box you mean your one and only Mini box then don't forget to cancel your Multiscreen subscription if your contract allows it (it may be on an 18 month contract). You should note that without cancelling your Multiscreen subscription you will not save any money by returning the Mini box.

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