Internet connection keeps losing connection, however the computer doesn't.

[Trident660]

This issue only started today

 I had upgraded the box for a HDR one from the original 1st version box 4 days ago. The engineer checked everything on installation.

I have tried all the usual, resetting the router and the 2TB box. The drop outs last a few seconds and then comes back on again for about 10 seconds before it drops again.

I have 3 mini boxes which although also show a drop out, but only occasionally loses the picture. Has anyone any ideas? Could it be the new box? 

Thanks

[Tom-W19]

Hi Trident660

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks