Internet connection issues with sky q

[Richard11C]

I have been having regular wifi issues with the connection to my sky q hub. It drops out regularly. The line has been checked recently and the line into the house is good the wifi generally is ok in the house but the Sky q keeps dropping out. I have been through sky numerous times where I switch stuff off/on and reset boxes etc but no good it works for maybe an hour then will drop off. I have tried to connect via ethernet cable but the sky box cannot seem to find an ip address so will not work. I am starting to lose faith that this will ever start working as it should.

[oldfella]

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@Richard11C wrote:
I have been having regular wifi issues with the connection to my sky q hub. It drops out regularly. The line has been checked recently and the line into the house is good the wifi generally is ok in the house but the Sky q keeps dropping out. I have been through sky numerous times where I switch stuff off/on and reset boxes etc but no good it works for maybe an hour then will drop off. I have tried to connect via ethernet cable but the sky box cannot seem to find an ip address so will not work. I am starting to lose faith that this will ever start working as it should.

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Hi @Richard11C 

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.

On your main Q box first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router.  Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
Assuming you have no mini boxes as soon as it connects go into the main  Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.