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Discussion topic: Internet connection dropping out

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This message was authored by: Swhite78

Internet connection dropping out

Internet connection dropping out everyday
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This message was authored by: MightyQuinn

Re: Internet connection dropping out

Posted by a Superuser, not a Sky employee. Find out more

Hi @Swhite78   Is this a broadband or Sky Q box issue? Have you tried power rebooting your router to refresh its DNS and also your Sky Q box? Sorry, you are not giving us much to go on. Which ISP, do you have, what router are you using?

This message was authored by: PhillWalker

Re: Internet connection dropping out

Mine has started doing this for the last week, driving me mad.  First signs ins all the minis drop off, then press home on the master and it says no internet connected.

 

All hardwired in, very stable network (im a network engineer)  and the internet connections solid.   Power cycle fixes it for a few hours then it re-occurs.

 

Im wondering if theres been a software update.

 

Mines on.  Q370.000.09.00L (6akmkck) which was released in September and is being phased out.   I bet its that...

This message was authored by: Laing1

Re: Internet connection dropping out

Posted by a Superuser, not a Sky employee. Find out more

@PhillWalker wrote:

Mine has started doing this for the last week, driving me mad.  First signs ins all the minis drop off, then press home on the master and it says no internet connected.

 

All hardwired in, very stable network (im a network engineer)  and the internet connections solid.   Power cycle fixes it for a few hours then it re-occurs.

 

Im wondering if theres been a software update.

 

Mines on.  Q370.000.09.00L (6akmkck) which was released in September and is being phased out.   I bet its that...


@PhillWalker Q370.000.09.00L is the latest software there is no newer software being rolled out yet 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
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