Discussion topic: Internet connection dropping out
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Message posted on 12 Oct 2026 11:42 AM
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Internet connection dropping out
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Message posted on 12 Oct 2026 11:52 AM - last edited: 12 Oct 2026 11:54 AM
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Re: Internet connection dropping out
Hi @Swhite78 Is this a broadband or Sky Q box issue? Have you tried power rebooting your router to refresh its DNS and also your Sky Q box? Sorry, you are not giving us much to go on. Which ISP, do you have, what router are you using?
Message posted on 12 Oct 2026 10:16 PM
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Re: Internet connection dropping out
Mine has started doing this for the last week, driving me mad. First signs ins all the minis drop off, then press home on the master and it says no internet connected.
All hardwired in, very stable network (im a network engineer) and the internet connections solid. Power cycle fixes it for a few hours then it re-occurs.
Im wondering if theres been a software update.
Mines on. Q370.000.09.00L (6akmkck) which was released in September and is being phased out. I bet its that...
Message posted on 13 Oct 2026 04:58 PM
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Re: Internet connection dropping out
@PhillWalker wrote:
Mine has started doing this for the last week, driving me mad. First signs ins all the minis drop off, then press home on the master and it says no internet connected.
All hardwired in, very stable network (im a network engineer) and the internet connections solid. Power cycle fixes it for a few hours then it re-occurs.
Im wondering if theres been a software update.
Mines on. Q370.000.09.00L (6akmkck) which was released in September and is being phased out. I bet its that...
@PhillWalker Q370.000.09.00L is the latest software there is no newer software being rolled out yet
I may be a Sky Superuser but I am still just a Sky customer
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