@Aerobimum wrote:
Hi
After a few hours of my sky Q box being on, the picture becomes juddery for a few seconds, then goes normal for a few seconds, then blurry again. It's been going on for a few weeks and is now getting worse. It's on all the sky channels and apps but screen mirroring is fine.
We've turned everything off and on a few time but nothing seems to work.
Any ideas? - thanks.
Hi @Aerobimum
Try a Reset Settings in the Q box hidden menu. See if that helps
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
