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Discussion topic: Installation

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This message was authored by: Scotty27

Installation

Iv got an engineer booked for this afternoon. I lost my mobile yesterday no where on the app to update spent 3 hours yesterday trying to update my contact number eventually got though to someone who said he would up date my phone number but it's not updated in the app and no way to contact Sky unless I go through 3 hours of torture on line and on hold again. Any one any ideas as Sky' customer service is non existent 

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This message was authored by: Chodley

Re: Installation

Posted by a Superuser, not a Sky employee. Find out more

Why would your number change? Don't you just get it ported to the new SIM?

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This message was authored by: Scotty27

Re: Installation

That's what I thought and was told would happen and hopefully I will be back on it soon but  as my life is going I'm not surprised it went wrong but the installation engineer did arrive thankfully he didn't need to call and I just missed the messages he was on his way. 

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