Incomplete recordings

[Vics2]

My Sky Q box finishes recording a programme at exactly 3 hours and 33 minutes. Why is this and how can i correct the fault/

[Daniel0210]

@Vics2 
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

You haven't said how long the programme should have been? 

[PandJ2020]

What time of day?

How full is HD?  (It should auto delete but may not if items locked etc.)

[Invisiblename]

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@Vics2 wrote:

My Sky Q box finishes recording a programme at exactly 3 hours and 33 minutes. Why is this and how can i correct the fault/

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If this was a programme that had delays in it, such as F1, then it is possible that it over-ran its  original ending time.  For anything that has the potential for an "overrun" it's always advisable to set the next programme to record as well.

[Vics2]

It's live sport so has a fairly open-ended time limit. I'm just thinking that, as it always stops at 3 hours and 33 minutes, it must be part of the settings.

[Vics2]

I will try your suggestion this weekend. 

[Vics2]

HD is only 40% full so that shouldn't bethe problem. Recordings made in the evening.

[Vics2]

I thought that but how might I cahnge the settings?

[Invisiblename]

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@Vics2 wrote:

I thought that but how might I cahnge the settings?

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Sorry, thought what?

[Vics2]

Apologies, I think i was replying to someone else who said it might be due to the settings on my Sky Quest box - which would explain why it stops at the same point each time. But how to change the settings, of course!

[Vics2]

Which would explain why it stops at the same point each time. But how to change the settings, of course!

[oj01]

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@Vics2 wrote:

Which would explain why it stops at the same point each time. But how to change the settings, of course!

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Are you saying that any programme that is over 3 and a half hours long always stops recording at 3 hours 33 minutes?

There's no Setting (Afaik) that would do that.

[Invisiblename]

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@Vics2 wrote:

Which would explain why it stops at the same point each time. But how to change the settings, of course!

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Not aware of any settings in Sky Q that could effect the duration of recordings