Discussion topic: Im now on my second replacement sky Q mini box and the sound is faulty again

This message was authored by: wtd240 · ‎29 Apr 2024

The sound is completely fuzzy. Last time you guys sent a new sky q mini box. That worked for a while but now this one is not working either. My WiFi is 900mb direct fibre so there are no issues there. Can anyone help? It's driving me mad.

This message was authored by: TimmyBGood · ‎29 Apr 2024

@wtd240

That would rather point suspicion at the device which actually produces the sound...

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: wtd240 · ‎01 May 2024

Ok. I will switch it out and try different device but the DVD sound plays ok. Thank you.

This message was authored by: PandJ2020 · ‎01 May 2024

@wtd240 wrote:
My WiFi is 900mb direct fibre so there are no issues there. Can anyone help? It's driving me mad.

Your WiFi isn't used for Q to Q wireless communication. In fact it could actually be interfering.

Ensure your router's 5GHz channel is as high as possible to avoid clashing with ch 36-48 that Q uses by default.

I am just another Sky customer and my views are my own even if you don't like the answers

Discussion topic: Im now on my second replacement sky Q mini box and the sound is faulty again

Im now on my second replacement sky Q mini box and the sound is faulty again

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Re: Im now on my second replacement sky Q mini box and the sound is faulty again

Re: Im now on my second replacement sky Q mini box and the sound is faulty again

Re: Im now on my second replacement sky Q mini box and the sound is faulty again

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