ITVX on Sky Q issue

[Quoman7]

Hi All.                                                                                                                                                                                              I have recently been having issues with the itv X app on SKY Q, whenever I leave the app via the back button, the screen goes blank, and the SKYQ box becomes unresponsive for around 40 sec then returns back to normal?

I must admit I only use the app occasionally, but this has been happening for around a month.

Does any of you see this on their Q boxes?

No other app does this?

[oldfella]

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@Quoman7 wrote:

Hi All.                                                                                                                                                                                                              I have recently been having issues with the itv X app on SKY Q, whenever I leave the app via the back button, the screen goes blank, and the SKYQ box becomes unresponsive for around 40 sec then returns back to normal?

I must admit I only use the app occasionally, but this has been happening for around a month.

Does any of you see this on their Q boxes?

No other app does this?

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Yes that's the same here. @Quoman7 

I rarely use the App  here as well as can't stand the continuous Ads

[MightyQuinn]

Hi @Quoman7   Clearly a general problem, but no need to wait, simply hit the Home button. At least the Home button works on mine.

[Doc5907]

Same issue here @Quoman7 

[Quoman7]

Hi @MightyQuinn Thanks for the heads up. I will try that later, even so I think pressing the back button should have the same effect as the home button?? 

[KevNewMedia]

Thank you for bringing this to our attention @Quoman7 

I've raised the issue with our support teams and will let you know once we hear back 👍