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Discussion topic: ITVX on Sky Q issue

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This message was authored by: Quoman7

ITVX on Sky Q issue

Posted by a Superuser, not a Sky employee. Find out more

Hi All.                                                                                                                                                                                              I have recently been having issues with the itv X app on SKY Q, whenever I leave the app via the back button, the screen goes blank, and the SKYQ box becomes unresponsive for around 40 sec then returns back to normal?

I must admit I only use the app occasionally, but this has been happening for around a month.

Does any of you see this on their Q boxes?

No other app does this?

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I used to have superpowers… But a therapist took them away.
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This message was authored by: oldfella

Re: ITVX on SkY Q issue

Posted by a Superuser, not a Sky employee. Find out more

@Quoman7 wrote:

Hi All.                                                                                                                                                                                                              I have recently been having issues with the itv X app on SKY Q, whenever I leave the app via the back button, the screen goes blank, and the SKYQ box becomes unresponsive for around 40 sec then returns back to normal?

I must admit I only use the app occasionally, but this has been happening for around a month.

Does any of you see this on their Q boxes?

No other app does this?


Yes that's the same here. @Quoman7 

I rarely use the App  here as well as can't stand the continuous Ads

This message was authored by: MightyQuinn

Re: ITVX on SkY Q issue

Posted by a Superuser, not a Sky employee. Find out more

Hi @Quoman7   Clearly a general problem, but no need to wait, simply hit the Home button. At least the Home button works on mine.

This message was authored by: Doc5907

Re: ITVX on SkY Q issue

Posted by a Superuser, not a Sky employee. Find out more

Same issue here @Quoman7 

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This message was authored by: Quoman7

Re: ITVX on SkY Q issue

Posted by a Superuser, not a Sky employee. Find out more

Hi @MightyQuinn Thanks for the heads up. I will try that later, even so I think pressing the back button should have the same effect as the home button?? 

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I used to have superpowers… But a therapist took them away.
This message was authored by: KevNewMedia

Re: ITVX on Sky Q issue

Posted by a Sky employee

Thank you for bringing this to our attention @Quoman7 

 

I've raised the issue with our support teams and will let you know once we hear back 👍

Thanks
Kev
Community Manager
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