@charlottelouise wrote:
I have same issue. . Screen either goes black or freezes, I disagree that it's "nippy navigating" the whole user/viewing experience is tedious and frustrating. . It's seems to be a Sky issue rather than the ITV X app. . Is a sky rep going to reply to this thread to explain?
The explanation is really that Sky Q was never really designed for apps - it doesn't store the apps on the box like most other streaming devices. There is no app store for Sky hardware, be it Q, Stream or Glass, therefore Sky have complete control over them and host them on a server which your box accesses. This introduces extra latency or delay with communication, hence the slowness. Q is quite old technology now and is unlikely to be updated so you may have to live with it. The apps are there for convenience, not really for quality.
ITVX and other apps are quite slow on Stream and Glass too, again due to being server-based, so if you want the fastest app experience then you're better off using a dedicated streaming device such as a Firestick, Apple TV box, Roku or NVidia Shield.
