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Discussion topic: I wish to return Sky glass TV plus my old sky Q box +2 mini boxes altogether

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This message was authored by Blacksilver This message was authored by: Blacksilver

I wish to return Sky glass TV plus my old sky Q box +2 mini boxes altogether

I want to return Sky glass TV which I found unsuitable and also my old sky Q box +2 mini boxes

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I wish to return Sky glass TV plus my old sky Q box +2 mini boxes altogether

Posted by a Superuser, not a Sky employee. Find out more

You're telling other customers here...

 

If you moved to glass then you would have to return your Q boxes anyway?

 

Are you within your cooling off period for glass?

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I wish to return Sky glass TV plus my old sky Q box +2 mini boxes altogether

Posted by a Superuser, not a Sky employee. Find out more

@Blacksilver 
If you’ve successfully cancelled Sky Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q) for any loaned equipment they are expecting back.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
This message was authored by Laing1 This message was authored by: Laing1

Re: I wish to return Sky glass TV plus my old sky Q box +2 mini boxes altogether

Posted by a Superuser, not a Sky employee. Find out more

@Blacksilver wrote:

I want to return Sky glass TV which I found unsuitable and also my old sky Q box +2 mini boxes


@Blacksilver If you ave swapped to Sky Glass Sky would normally send out the packaging to return Sky Q  boxes towards the end of your 1 month cooling off period for Sky Glass.

If you are still withing you cooling off period for Sky Glass you will need to contact Sky and tell them you with to cancel your Sky Glass and they will organise the return of the Glass TV.

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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