I was given uhd free but don’t have a uhd tv so cannot watch movies so I need it removed

[Scampbell3]

I had a problem with the qbox ,as compensation i was given uhd free for 3 months. Unfortunately i don't have a uhd tv and cannot watch movies etc without one as it keeps telling me to format it and won't let me watch anything until i do . What i need is the free uhd removed from my account 

[GD1]

@Scampbell3   You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

[Chodley]

What exactly is the error as you should still be able to download HD versions.