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Discussion topic: I want another mini box

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This message was authored by carolinekent This message was authored by: carolinekent

I want another mini box

I have the sky Q and one mini box. I want another mini box.


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: I want another mini box

Posted by a Superuser, not a Sky employee. Find out more

@carolinekent wrote:

I have the sky Q and one mini box. I want another mini box.


Hi @carolinekent 

Check in the My Sky App where you may be able to order another.

Failing this then you need to contact Sky directly.

Also be aware

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: I want another mini box

Posted by a Superuser, not a Sky employee. Find out more

@carolinekent wrote:

I have the sky Q and one mini box. I want another mini box.


Hi @carolinekent 

Check in the My Sky App where you may be able to order another.

Failing this then you need to contact Sky directly.

Also be aware

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

This message was authored by GD1 This message was authored by: GD1

Re: I want another mini box

Posted by a Superuser, not a Sky employee. Find out more

@carolinekent  Your duplicate thread yopu created asking the same question has been removed as you received a reply to this thread.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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