I trying to call sky I don't want to do internet I want to talk to someone about my bill as I can't

[Katie885]

I'm trying to call sky direct so I can speak to them on the phone but I'm finding it hard because all they keep saying is used the internet and then when I do call them I get an automated service come up but I am finding it hard to pay my bill so do they want my money or not!!

[oldfella]

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@Katie885 wrote:

I'm trying to call sky direct so I can speak to them on the phone but I'm finding it hard because all they keep saying is used the internet and then when I do call them I get an automated service come up but I am finding it hard to pay my bill so do they want my money or not!!

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Hi @Katie885 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Daniel0210]

@Katie885 
Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.

[Chodley]

choose the "I'm thinking of cancelling" option and you might get to a human quicker.

Yes, these voice response systems should be illegal. There are very, very few that are actually quite good at analysing speech (and even tone of voice) and getting you through to the right person.