@Xipe1967 wrote:
I receive this error message "To watch this channel, please upgrade your subscription. A popular factual channel that redefined history, with a more dynamic, vivid and contemporary look at the past", when I try to watch recordings from Yesterday channel. 2 days ago it worked , now it won't play the recordings.
I've powered the sky q box down twice and it has not reset the fault.
I can watch the channel Yesterday live though. Is anyone else having this problem? All help gratefully received.
Hi @Xipe1967
First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.
