I no longer need a sky mini box. How do I return it and change my package ?

[Gwills1]

I have had two Sky mini boxes for several years but no longer need the second one. 
I would like to remove it from my package and can return all the  equipment but how do I do this?

[nigea99]

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@Gwills1 wrote:

I have had two Sky mini boxes for several years but no longer need the second one. 
I would like to remove it from my package and can return all the  equipment but how do I do this?

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hi @Gwills1 

the subscription is called multiscreen and is a single subscriiption covering all mini boxes so if you still want to use one then you can't cancel it.

There is no reduction for not using a second box.

SKY's returns system only works when you cancel the full multiscreen & would get confused if you try to return just one - so best just to leave it switched off until you cancel the subscription needed for the other