I need to order a new sky q box

[Joanne195]

I recently renewed my sky contract and the lady I spoke to said I could change my sky box for free, she said I could think about whether I wanted to keep my recordings and box and ring back to take up the offer. I would now like to order my new box, she did say she had put a note on my account

[PandJ2020]

You're just asking other customers here...

Give Sky a call...

[nigea99]

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@Joanne195 wrote:

I recently renewed my sky contract and the lady I spoke to said I could change my sky box for free, she said I could think about whether I wanted to keep my recordings and box and ring back to take up the offer. I would now like to order my new box, she did say she had put a note on my account

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Hi @Joanne195 

We are primarily just other customers here, however, there is a team that supports these groups who may be able to help - if not they will advise the next steps so I have escalated your post to the SKY support team who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Joanne195.

[Lisa-P1987]

We are still looking to help you @Joanne195 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks