I need a replacement sky box

[Kags3]

I am currently using the old sky box & have been advised this is no longer receiving updates & i need a sky Q box to replace it

[oldfella]

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@Kags3 wrote:

I am currently using the old sky box & have been advised this is no longer receiving updates & i need a sky Q box to replace it

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Hi @Kags3 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Daniel0210]

@Kags3 

To upgrade from Sky+ to Sky Q you'll need to speak with Sky to discuss and arrange installation of the main Sky Q box and any mini boxes if you're taking Multiscreen.

Another SuperUser+ has compiled a helpful aid for those contemplating the move so I'll cc them in

cc @nigea99 

[nigea99]

hi @Kags3 

Note the lack of software updates does not men your SKY HD box will stop working - in fact the SKY HD boxes have not had any updates for a long time

Anyway as @Daniel0210  indicates, you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q