@Angela1964
This isn't something the Community Messaging Team can help with so as advised you'll need to call Sky to order a replacement viewing card.
Saying nothing when the automation (bot) kicks in sometimes gets you to an agent.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
