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Discussion topic: I’m getting error “please check your subscription entitles you to view this channel on this box”

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This message was authored by: Linfieldlad

I’m getting error “please check your subscription entitles you to view this channel on this box”

I have a multi room sub but cannot use mini box to view any channels. 

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This message was authored by: Laing1

Re: I’m getting error “please check your subscription entitles you to view this channel on this box”

Posted by a Superuser, not a Sky employee. Find out more

@Linfieldlad wrote:

I have a multi room sub but cannot use mini box to view any channels. 


Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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