I’m a new sky customer

[Nick87_]

Just asking as a new customer how often does the screen go all pixelated and unwatchable I don't really watch much to other than football and with the footy season coming up don't want to miss games because of it and just for added info it's happened 2 days on the run now and all the checks have said my devices are working normally is this normal how do I contact sky about compensation as I'm paying for something I haven't been able to use for 2 days in a row 

[Chodley]

In my experience, almost never unless there is really terrible weather. 

Are you on Q or Stream?

[Invisiblename]

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@Nick87_ wrote:

Just asking as a new customer how often does the screen go all pixelated and unwatchable I don't really watch much to other than football and with the footy season coming up don't want to miss games because of it and just for added info it's happened 2 days on the run now and all the checks have said my devices are working normally is this normal how do I contact sky about compensation as I'm paying for something I haven't been able to use for 2 days in a row 

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Assuming you have Sky Q, it could be lose dish to box connector(s) or the dish is slightly misaligned with the satellite (do you have your own dish or a shared one?)