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Discussion topic: I keep getting a message saying network cable disconnected

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This message was authored by: LJR1

Message posted on ‎26 Dec 2023 10:04 AM

I keep getting a message saying network cable disconnected

 A pop up message keeps  appearing on the screen  every few minutes saying network cable disconnected ( even though sky is still working). It then asks if I want to set up a wired connection or not. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎26 Dec 2023 10:25 AM

Re: I keep getting a message saying network cable disconnected

Posted by a Superuser, not a Sky employee. Find out more

@LJR1  It won't be your Sky Q box but rather a message from your TV, you'll need to resolve this with the TV itself.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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