You'll need to talk to Sky to diagnose it and they might decide it's faulty. I've escalated this post, watch for a blue chat bubble at the bottom of the page, while on this site.
Not sure what you mean by "hub" - the Q box itself? Won't be ten years, maybe close to 8 if you were in on day 1. I think it was first launched in early 2016.
You could also probably pay for an upgrade to get a new (or possibly refurbed) one that can do HDR.
