I have sky multiroom in my package but since renewing i am not able to use it.

[AlanW1979]

The message I am receiving at the top of the screen is "Please check your subscription entitles you to view this channel on this box. Otherwise, if you're using this box for the first time, please wait a few minutes.".

I am connected to the sky box as I can see the recordings I just can't watch them. I can use the apps in the mini boxes.

Thanks

Alan

[Addie15]

Hi there, @AlanW1979. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[AlanW1979]

Hi @Addie15 

Not sure what I was supposed to respond to, I saw the 2nd response said someone would reach out but I did not receive anything. Is it possible to arrange a call back. 

Thanks

Alan

[Daniel0210]

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@AlanW1979 wrote:

Is it possible to arrange a call back. 

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@AlanW1979 

Sky won't call you but if you want we can escalate your issue to Sky again. Let us know on this thread.