I have just received packaging to return my sky equipment but i am not leaving sky . What do i do

[traylake]

I have just received packaging to return my sky equipment but I am not leaving sky   . What should I do 

[Daniel0210]

@traylake 

Did you cancel then change your mind? 

[traylake]

Well I did sigh up to sky glass but changed my mind . But I then renewed my sky q contract 

[Daniel0210]

@traylake 

The sending of packaging would have automatically kicked in when you arranged for Glass. 

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.