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Discussion topic: I have changed from sky stream to sky q but my sky app wont update details

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This message was authored by: KatieStr

I have changed from sky stream to sky q but my sky app wont update details

I have recently changed from SKY stream to SKY Q which meant getting a new broadband router sent. I have updated this but MYSKY app has not got new details on it, it just shows my SKY stream has been cancelled and no new products. I need this to update so I can update settings etc

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This message was authored by: Quoman7

Re: I have changed from sky stream to sky q but my sky app wont update details

Posted by a Superuser, not a Sky employee. Find out more

@KatieStr wrote:

I have recently changed from SKY stream to SKY Q which meant getting a new broadband router sent. I have updated this but MYSKY app has not got new details on it, it just shows my SKY stream has been cancelled and no new products. I need this to update so I can update settings etc


Hi @KatieStr what details from the "My Sky App" do you think you need to update settings on what device?

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