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Discussion topic: I have a new mine sky Q box its all connected but it states i dont subscibe to this channel

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This message was authored by: Shunty123

I have a new mine sky Q box its all connected but it states i dont subscibe to this channel

It says please check your subscription entitles you to view this channel on this box. Otherwise if you're using this box for the first time,  please wait a few minutes.

 

I wait, nothing

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This message was authored by: Mark+Wezza

Re: I have a new mine sky Q box its all connected but it states i dont subscibe to this channel

I have exactly the same issue and have upgraded the software.

no difference

This message was authored by: SamS12345

Re: I have a new mine sky Q box its all connected but it states i dont subscibe to this channel

I ahve the same - do you ahve any progress?

This message was authored by: Mark+Wezza

Re: I have a new mine sky Q box its all connected but it states i dont subscibe to this channel

No progress. I even spoke to a Sky engineer who said they would 'send a reset/match command' and to wait a while. 3 hours and nothing.

This message was authored by: Mark+Wezza

Re: I have a new mine sky Q box its all connected but it states i dont subscibe to this channel

This has now been resolved. I had to call Sky technicians and they have sent the match command and after 3 hours it's now fixed.

 

This message was authored by: SamS12345

Re: I have a new mine sky Q box its all connected but it states i dont subscibe to this channel

Thanks. 
Mine resolved too when I turned the main TV on. 

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