I get kicked out of apps randomly and can't access others at all

[ScottB2]

Hi, I get kicked out of Netflix randomly and can't access Disney+, paramount or Prime a majority of the time through my skyQ box. I've updated the software several times but still have the issue.

Any ideas?

[Tom-W19]

Hi @ScottB2 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you ScottB2. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[ScottB2]

Hi, can you re-escalate please, I haven't had any contact and the issue is as prevalent as ever. Thanks

[Laing1]

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@ScottB2 wrote:

Hi, can you re-escalate please, I haven't had any contact and the issue is as prevalent as ever. Thanks

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@ScottB2 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to ScottB2.