I cant get an intenet connection to stay on my aky Q nox

[EllaWadey-davie]

I sign into my Internet,  it connects , I go onto the home screen and it says I don't have connection ..I've been sent a new box  , I've done countless tests over the phone ..my Internet is working fine and not affecting anything else at home so am assuming it's a problem. With the sky equipment..

[Greenfingers001]

Hi there @EllaWadey-davie , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @EllaWadey-davie . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks